call-center-pbx

Hosted PBX Service Other Additional Features

Does the hosted PBX service support call centers?

Yes, the hosted PBX service usually have got the application – a powerful tool that allows businesses to tie together employees across multiple locations under one unified call center. Incoming calls are held in que and routed to the next available agent – no matter where they are! Nightly reporting is available on both the agent and overall group level showing average hold time, average time spent per call, the number of minutes an agent was check-in/ check-out, etc.

 

How does the Auto Attendant feature work?

Present a more professional image to callers and reduce the need for a full-time receptionist with the auto attendant feature – you need to ask if your provider has it. Incoming calls to your main number are answered by our auto attendant, which is fully customizable according to your specifications. Dial by name directories and “0”-out to operator options are standard.

 

What is the Visual Voicemail feature?

Visual Voicemail feature allows you to listen, forward and archive your voicemails as easily as your email. In addition to receiving voicemails on your telephone, a copy of each of your voicemail messages is forwarded to your Email inbox as mpeg files.

 

What is Web-based Call Manager feature?

Web-based Call Manager feature provides you the web-based portal to dial, manipulate, and transfer calls on your computer, as well as configure and change your personal call handling settings.

 

What is Soft Attendant Console feature?

Some provider has extended features of the soft attendant console. It is a computer application that replaces the need for a receptionist to have a bulky reception module. The receptionist has a visual representation of every employee which lets them see instantly who’s on the phone and who’s not. Transferring calls to anyone is easy – just click and drag. Plus, since the application is accessed over the Internet, your receptionist can handle calls from any computer with an Internet connection.

 

What is Remote Office feature?

Through your Web-based portal, you can assign your office phone number to any phone in the world. So if you’re traveling in London, you can set you hotel phone to ring when someone calls your office phone number. And making calls from your hotel phone will look to your callers like you’re calling from your office.

 

How does Simultaneous Ring feature work?

Our Simultaneous Ring feature acts as a personal locator to make it easy for people to find you. You can set up to 10 phone numbers to all ring at the same time when someone calls your office phone number – then answer the call on any of the ringing phones. This makes contacting you easier than ever since callers only have to dial one number to reach you.