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Hosted PBX – Features Provider by Most PBX VoIP Service Providers

What’s usually included in hosted PBX provider standard packages?

Every package usually includes some favorable offers and options. For example, some providers offer custom auto attendant, advanced users, long distance minutes and directory assistance calls. Some also offer bundled packages which include discounted high-speed Internet access. For a listing of our packages, contact your future hosted PBX provider’s sales assistant.

All of your employees are usually provided with their own phone number so callers don’t have to worry about busy signals or getting an outside line. Each user also receives advanced calling features like the simultaneous ring, find-me/ follow me, remote office, click-to-call computer-assisted phone handling, and outlook integration.

What is the general difference between an advanced user and a basic user?

Some companies have such division, so, let’s see what does, this mean. An advanced user has all of the advanced calling features, while a basic user has a set of calling features better suited to break room, conference room or low call-volume personnel. These features very dependently of the PBX system providing company.

Basic User Feature Set

  • Unique phone number (DID)
  • Call Waiting
  • Call Forwarding
  • Do Not Disturb
  • Last Number Redial
  • Calling Name Delivery (caller ID)
  • Voicemail

Advanced User Feature Set

  • All basic features, plus…
  • Visual voicemail
  • Online call manager
  • Features like “do not disturb”, “out of office”, etc.
  • Simultaneous ring
  • Remote office
  • Outlook integration